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A downtime is costly when the centre is busied up with customers. Each unanswered call can result in loss of customer satisfaction, service levels, and finally revenue. When moving a call centre with over 50 workstations in Sydney, it is vital to plan your site relocation so that you can keep the business operational, no matter how many sit-downs are involved.
It is not just about moving desks and computers to pull off a successful move. This involves staff coordination, technology and communications systems together with logistics while continuing doing the business as usual.
Start Planning Early
An ideal office relocation needs to be planned long before the move day. With ample time ahead managers can seek out where these risks lie and what a contingency plan may be – they prepare for the uncertainty.
A complete relocation plan should include:
- Move timelines
- IT infrastructure requirements
- Staff communication plans
- Equipment inventories
- Vendor coordination
When it comes to the planning stage, the majority of the businesses tie up with experienced commercial removalists in Sydney professionals to fulfil their needs and streamline the movement successfully.
Conduct a Full Technology Audit
At the heart of every call centre there is some kind of technology that you are built around. Compile an inventory list of all gear before moving
This should include:
- Computers and monitors
- Headsets
- Servers
- Networking equipment
- Telephone systems
- Power supplies
Taking note of every device to avoid lost equipment and expedite installation in the new location.
Plan the Move During Off-Peak Hours
Timing is a big player in alleviating the disruption. Most call centres will pick weekends, the overnights, or public holidays when fewer calls are typically coming in to plan their relocations.
Certain organisations opt for the phased path, where departments are shifted in succession although other teams continue functioning.
Moving firms specialising in office relocations in Sydney will recommend move schedules to reduce disturbances during functional hours.
Setup Your New Site Before Migrating
A brand-new office will need to be functional ahead of equipment delivery. This also involves verifying that all key services are operational and preparation of workstations for immediate usage.
Key preparations include:
- Internet connections
- Phone systems
- Network cabling
- Power outlets
- Security systems
- Backup internet services
It is always better to get these out of the way before, otherwise you are looking at some downtime after the move.
Label and Organise Every Workstation
It is critical to be organised when moving over 50 workstations. All desk, monitors, phones, and cables should be labelled.
Implement a workstation numbering system to ensure that the equipment of each employee can be reassembled correctly at the new location.
In fact, most professional commercial removalists in Sydney will have sophisticated inventory tracking systems which enable them to alleviate the burden of this process and reduce installation times.
Create a Business Continuity Plan
No matter how you plan, out of the blue; problems happen. A business continuity plan keeps the service in trouble.
The plan may include:
- Remote work arrangements
- Temporary call forwarding
- Backup internet connections
- Secondary communication channels
- Emergency technical support
These checks offer more protections during the transfer.
Test Everything Before Staff Return
Run through the tests of all systems before reopening.
Check:
- Telephone connectivity
- Internet performance
- Software access
- Network security
- Headset functionality
Test so that problems are addressable before customer service teams answer the phone.
Because your business wouldn’t be able to function without technology, Sydney business relocation companies will work hand-in-hand with IT departments to ensure that all systems are functioning as you expect them to before going live.
Final Thoughts
Relocating a (50+) workstation call centre in Sydney, with detailed planning, effective communication and amazing execution Correct technology, proper equipment organization, and a continuity plan can all ensure that the relocation is accomplished without stopping customer service. Experienced commercial removalists Sydney based and also specialists in office relocations in Sydney work to ensure the shift is seamless while keeping every shift running as smooth sailing.
